Delivery Options
USPS PRIORITY MAIL (Recommended)
This delivery option provides fast three-to-five-day shipping and includes tracking and signature confirmation for your peace of mind. This service is only available to US addresses verifiable by the USPS.
- The Gen Con fulfillment team will combine all purchases made through your account before the Ship to Me deadline into one convenient shipment.
- Your items will begin shipping after the Ship to Me deadline, June 13, 2026, at 11:59 p.m. (Eastern).
- You can track your packet once it has shipped via your My Packets page.
- 100% Replacement Guarantee: If the USPS confirms that your shipment was lost, Gen Con will replace your convention materials at no cost to you. (Gen Con cannot replace items marked as delivered.)
- You can update your shipping method through your My Packets page until the Ship to Me deadline on June 13.
WILL CALL
Will Call lets you pick up your badges and event tickets at the convention. However, Gen Con recommends the USPS Priority Mail option when available. If you are concerned with spending time in line or plan to attend events that start early in the day, USPS is your best option.
- Will Call items are placed in separate packets for each recipient and can only be claimed by that recipient.
- A valid government-issued photo ID is required to pick up your packet at Will Call. The only exception is for children under 18 who do not have a photo ID. A parent or guardian with a valid ID must accompany the child when picking up their Will Call packet.
- Will Call opens at noon on the Wednesday before the convention begins.
- During the convention, please allow at least two hours for online orders to be fulfilled and placed in Will Call.
- For same-day purchases of badges and event tickets made on-site during the convention, we strongly recommend purchasing in person at the Customer Service or Registration kiosks in the convention center for faster service.