You can request a refund for any badges that you have purchased. The badge purchaser must email the refund request to customerservice@gencon.com. Please include the name on the badge that is to be refunded. All badge refund requests must be made by the end of the day on June 13, 2025, at 11:59 pm (Eastern). Absolutely no badge cancellation requests will be honored after June 13, 2025, at 11:59 pm (Eastern).
Refund requests received prior to the deadline will be issued a refund and credited back to the original credit card or system credit used for the purchase, less any administrative fees. System credit is non-transferable, non-refundable, and never expires.
All badge refunds are subject to a $10 administrative fee per badge refunded. There are no exceptions. Badges refunded to system credit do not incur a fee. Gen Con will not be rolling over any badges to the 2025 show. Please specify which method to apply for the refund in your email.
There are no exceptions to the Refund Policy and Terms of Service even if you have become ill or sick and cannot use your Gen Con Indy badge.