Event tickets can be returned or refunded up till 30 minutes before the start of the event.
Before June 13, 2025, you can return paper and electronic tickets to your account by visiting your "My Schedule" page and clicking the "Return Tickets" button. You can return tickets purchased for friends by clicking the "Return Tickets" button on your "My Transactions" page. Please keep in mind that returns processed this way can only be returned to your Gen Con system credit. This method immediately removes the event from your schedule, allowing you to use that credit to purchase a replacement event if desired. Gen Con system credit is non-refundable, non-transferable, and never expires. It can be used for any future Gen Con purchase.
After June 13, 2025, only electronic event tickets can be refunded to your account. Paper tickets must be taken to the Customer Service kiosks at the convention for a refund.
Refunds to Credit Cards must be submitted via email to customerservice@gencon.com. Please include the Event ID and recipients of the tickets to be refunded. Refunds of event tickets to a credit card incur a 5% fee.